Who or what is Café du Jour?
Café du Jour is the nicest coffee store from the Netherlands. Founded as an graduation project by brothers Jesse and Lennart. We go to work with a smile on our face in our warehouse in Maasland. Out here we make our own coffee beans and have many different coffee's from other roastery's. Want to know more? Check out about us.
How can I reach you?
For small and big questions we are available through e-mail. You can reach us on the following ways:
- You can mail us through the contact form, on week days we respond within 24 hours.
What are the shipping costs?
If you order inside the Netherlands and your order is more than € 25,- you pay no shipping costs.
If your ordering from outside the Netherlands and your order does not include coffee, thee or is valued lover than € 25,- there are shipping costs. An overview of shipping costs is availabe on the page below.
Check out the complete overview of shipping costs and delivery options at Café du Jour.
How can I return my order?
Returning your order is available for fourteen days after delivery. You can apply a return shipment throughout the online return form.
Beware: Direclty after you apply the return instructions will show up on the screen. You will not revieve an e-mail. If you do lose the instructions you can find them again once you fill in the online return form again.
What are the cost for returning an order?
Returning your product is free from anywhere inside the Netherlands within 14 days after receiving your order. We blame ourselves for you return shipment and that's why we pay for the return label. Maybe we did not provide the right product information? let us know. We trust you not to abuse this service. You can download and print the return label on the second page of the online return form (after filling out your information).
Returning an order from outside the Netherlands for example Belgium is possible but you will have to pay the shipping to our adress yourself. Sadly we don't have any agreements with carriers that will return packages from foreign countries. We also can't cover your cost if you pay for it yourself. Instructions can be found through the online return form.
Are there conditions for returning an order?
We do have a few simple rules for returning a package to make sure there is no abuse of our service, the rules are as follows:
- Within 14 days of receiving your order you have to apply your return.
- After the application you have another 14 days to send back the return shipment.
- You will add your return form with the return shipment.
- You did not use, washed, worn, hung or mounted the product.
- Coffee-, tea- or food packaging are unopened.
- The product is not personalized, for example packaging with your company or personal name.
- You are in possesion of the original packaging.
- You did not try to fix the possible damages yourself.
You applied your return throughout the online return form.
I can't leave the house, can you pick up my returning order?
Of course! If you live in the Netherlands. Give our costumer support a call on the number (+31106690511) to create a pick up appointment. We can make an appointment to pick up your return every day, sadly we can't give you a specific time frame on the day itself.
I need my order super quick, what can I do?
Do you own a restaurant or other company and do you need your order by today? Give a call to our costumer support on the number (+3110690511). We can usually in case of haste and saying the product is in stock deliver it the same day. Beware: there are costs binded to the use of our speedcarrier. You will pay € 0,67 per km from Maasland, South of Holland.
How does the payment work?
You can pay us throughout iDeal, creditcard (VISA/Mastercard), Apple pay, KBC, Bancontact or through invoice. During checkout you can select the prefered option.
Changing or cancelling an order
Did you place an order and just now realized you forgot something? No problem! make sure to contact us directly and we will get your order sorted if it hasn't been shipped yet. The same counts for cancelling an order. As long as the package is still inside the warehouse you can cancel the order.
Is the package already on it's way? Not a problem, you can always return the package as soon as it arrives. If you happen to catch the delivery service and you are sure that you want to cancel the order you can actively deny the package. Tell the delivery man you don't want the package anymore and they'l make sure it gets back to our warehouse.
Cancelling or denying an order is totally free of charge.
Where is my order now?
We will keep you posted! We do so in the following ways.
- The order is handled correct and you will receive confirmation through your e-mail.
- Once the order leaves our warehouse you will be updated through another e-mail.
How can I check on the status or follow my package?
One of the amazing benefits of creating an account on our website is that you can check on your order easily. within your account you can find a "track 'n trace" code of your order. Most of the time you will receive it in an e-mail too. If the order is really tiny we can also ship it with the post. In this case you won't be able to follow the package through the carriers website and you will not receive a "track 'n trace" code.
My order was delivered broken or incomplete
Are you sure your product is broken? We do recommend checking the manual of the product before giving it up as broken. If this didn't help that can be an inconvience. If the product can be returned to us in in the original packaging we can swap it within 14 days after the purchase.
Swapping your product, easy.
- Fill in the sign-up instructions and follow the instructions. Do you want to swap an broken order but live outside the Netherlands? Please contact us.
- Use our box or any blanco box to package the product.
- Bring your return shipment to your nearest drop off point. We will e-mail you directly when we receive the return shipment. We will send you a new product the same day. You will get another confirmation in your e-mail.
Want to handle to return yourself?
You can, ship your package to:
6WAYS t.a.v. Café du jour
You are responsible for the shipment towards us.
I want to return and swap my product, how can I do this?
In the Netherlands we say; "van ruilen komt huilen". This means that swapping can never benefit both parties, this is why we only give money back. So if you want to trade for another product we will send you back your money so you can place a new order yourself.
I would like to get an invoice with taxes
The invoice for your administration is added to the shipping confirmation e-mail. You will receive this as soon as the order is shipped.
Reverse charge VAT
Are you an entrepreneur inside the EU? You can then automatically discard your taxes during the check-out phase on the website. The invoice and shipping adres require to be the same with the information known by the European Union. Make sure to fill in your VAT number without dots, spaces or stripes in between (for example: BE012345678). Always make sure that during the last step of check-out (choosing a payment method) the noted VAT is zero euro's. Is this not the case? Make sure the adress information is in line with the given VAT number.
After your order is placed and payed the VAT can no longer be reversed.
When do I recieve my order?
If you live in the Netherlands or in Belgium we will deliver within 24 hours on working days.
Elsewhere in Europe the transit time is 1 to 5 working days.
I placed a large order, how does it get delivered?
Almost all our shipments are send with DHL, DPD or PostNL depending on the destination, size and weight. If a shipment can be split up in multiple packages we will most likely do this. In some cases our own delivery service will deliver your package. This is most likely for packages that weight over 150 kg or have a size larger than 2,5m3.
If your order comes with pallets we will always seek contact with you to discuss the shipment. For larger orders (150kg+) we do recommend leaving your phone numer during check-out.
Can I pick up my delivery?
Of course! If the product is in stock we you can pick it up yourself. It is important to tell you that we produce daily so sometimes products are only made after you checked-out. The best way to avoid this is to call with (+311066906511) to make an appointment for your pick-up.
How do I earn loyalty points?
At this current time you can earn loyalty points in the following ways:
- 100 loyalty points for signing up for the news letter
- 1 loyalty point per spent euro
- 250 loyalty points for singing up a friend that places an order.
Sometimes there are extra events where you can earn extra points, we will keep you updated throughout the news letter.
What can I do with my Loyalty points.
You can use your loyalty points to get discounts during check-out. This is only possible if the check-out is over €10,-.
In your shopping cart in the top right (above the shipping cost square) there is the option of "using loyalty points". If you have loyaty points and your order exceeds €10,- you can choose how many points you want to spend.
Every loyalty point is valued at €0,01.
Help, I recieved an e-mail that says my loyalty points expired but I can't use them right now.
Don't worry. Send us a message telling us your points expired. We can return the expired points if you want, free of charge!
Can I cancel my subscription at any time?
Yes! Café du Jour is the friendliest coffee supplier in the Netherlands. No scary contracts or small letters in the bottom. You can cancel or start an subscription at anytime.
Is there a cooling-off period?
There is no cooling-off period because it is not necessary. Each subscription can be canceled prematurely. If you want to cancel the purchase after receipt, you can do so within 14 days via the return registration form.
What is the price of a subscription?
If you decide to take a subscription this will be the price you pay per interval. An important note is that the coffee market is very sensative to price changes. Therefore it could be possible that we have no choice but to raise the price of the subscription, or in a more favorable time to lower the price. Of course we will always tell you if the price changes through e-mail. And don't forget you can always cancel the subscription at anytime
Can I pause my subscription when i'm for example, going on a holiday?
Yes, no problem. You can always pause or cancel a subscription in your account. If you come home again and want to continue just apply for a new subscription on the desired product page.
Where can I find an overview of my subscriptions?
You can view and manage all your subscriptions through your account page.
How do I pay for my subscription?
Subscriptions can only be payed through automatic collection (SEPA incasso). We will collect the amount charged always after the order of the chosen interval is shipped. This happens 14 days after receiving the package.
So you always pay after you receive the package.
Who or What is 6WAYS on my bill?
On your bank statement you will see the name 6WAYS as reciever for the automatic collection. This is the company Café du Jour is part of. With every collection there is an invoice number of the invoice that we send ahead.
I want a subscription with multiple products, is that possible?
Of course, the more the better. Through the product page you can select an subscription for as many products as you want. choose the products, decide the interval, check your shopping cart and appply for your subscription.
Do I really really really need fresh roasted coffee?
Of course! You like fresh bread, you love fresh juice and eat all your vegtables fresh. Everything is better when it's fresh. Our coffee is roasted just before we send it to you. Every day we roast small batches of coffee so we can guarantee that the coffee beans are fresh when we send them out.
Besides, we just make very good coffee. We test and taste every batch we make, that means little sleep with all that caffeïne but that also means that if a batch doesn't sit right with us, we don't sell it. Every bag of coffee is labeled with the roasting date so you always know how fresh your coffee precisely is.
Another big win for you is that our coffee is not expensive. Trust us or check similair websites. We are cheaper (and nicer!).
Believe us, your taste buds will thank you.
How long ago was the fresh coffee roasted?
We can guarantee that our fresh roasted coffee's are never roasted longer than four weeks ago on the moment of delivery.
In reality most of our fresh coffee's are fresher. We try to never roast more than needed for the week ahead.
The roasting date is written on the front side of every bag of fresh coffee.
When are the freshly roasted coffee beans the best?
We always advise to give the beans one week rest after roasting, this is because the taste is not optimal in the first week after roasting the beans. So check the bag, if your fresh coffee was roasted the day before it might be better to wait a day or two.
How do I store the coffee beans without them getting old?
Fresh coffee's is best kept away from moisture, heat and smells. The best way to keep your fresh coffee fresh is to keep them in a air tight can or box on roomtemprature. If you want to keep your coffee beans longer (weeks or months), it is possible to keep the beans in the freezer. Make sure the packaging is air tight and the moisture can't get to the beans. The fridge isn't an optimal choice. This is because coffee beans tend to attract smells. It would be a shame if your fresh beans smelled like unions all of a sudden. grounded coffee is harder to keep fresh. We advise to never keep ground coffee longer than fourteen days after delivery in an air tight packaging in roomtemprature.
Keep in mind that the advise above counts for fresh coffee. Coffee/coffee beans can be kept quite long (one or two years in an air tight packaging), without going bad. But the fresh taste and nice cream layer will be out of the beans. Thats why we advise to finish your package of fresh coffee within two months of reveiving the package.
What is the difference between light, medium and dark roast?
Depending on how long and how hot we roast the coffee beans we call them light, medium or dark roast. This is how we regularly roast the beans. Almost every type we have in our fresh coffee assortement is medium roasted, with subtle differences between them. Unless of course the product page says different. We put together an overview for you on the page: 'different fases of coffee roasting.'