Exchanges and/or returns

Still not completely satisfied? We find that just as annoying as you do. That is why we are going to solve it as quickly as possible.

You can return an order. Your return must meet a number of conditions;

• Within 14 days of receipt, you must notify us in writing that you are returning the order via e-mail.
• After the announcement, you still have 14 days to actually return the order.
• You add a note to the shipment (inside the box) with the order number of the order and possibly the reason for the return.
• You have not used the item and if it is a consumer product, the bag or packaging is unopened.
• The item is not personalised, e.g. printed with your own imprint or ground especially for you.
• You still have the product's original packaging.
• You have not tried to repair any damage yourself.

Upon receipt of your return we will refund the amount to your account within 14 days.

If your return meets these conditions, you can send it to our address with postage paid. Always ask for a proof of posting from the parcel service you use.

The shipping address is:

Café du Jour ta.v. Returns
Westgaag 94a
3155DJ Maasland
Netherlands