If you have any complaints, we will fix them for you. Please send us an e-mail at firstname.lastname@example.org with your full name and order details and we will try to make you happy ASAP.
Please note that if you live in the EU complaints about businesses can be done to the ODR platform of the European Union. ODR can be found at http://ec.europa.eu/odr. It is advised to try to get an agreement with the business itself first.