Returning and Exchanging

Not completely satisfied? We find that just as annoying as you do. That’s why we will resolve it as soon as possible. You can return an order. However, your return shipment must meet a number of conditions; Within 14 days of receipt, you must notify us in writing that you wish to return the order via email. After notification, you have a further 14 days to actually return the order. Please include a note with the shipment (inside the box) with the order number and, if applicable, the reason for return. You have not used the item and, if it is a consumable product, the bag or packaging is unopened. The item is not personalised, for example, printed with your own logo or specially ground for you. You still have the original packaging of the product. You have not tried to repair any possible damage yourself. After receiving your return, we will refund the amount to your account within 14 days. If your return shipment meets these conditions, you can send it to our address with sufficient postage. Always ask for proof of postage from the parcel service you use. You can find our address on the contact page. Returning from the Netherlands, Belgium, Germany or France? Then you can request a return label from us at a reduced rate.

At Café du jour we have a money-back policy for returns. If you wish to exchange a product, you can return the original product and receive a refund. You can then place a new order for the desired product yourself.

Products can be returned if they meet the following conditions: you report the return within 14 days, the product is unused and in its original condition, and the packaging is unopened in the case of consumable products. Personalised products or repaired items are not eligible for return.