Orders & Delivery

Orders within the Netherlands, Belgium and Germany are free of charge with a total order value above €40. For orders to other countries or for orders without coffee/tea that are lower than €40, shipping costs apply. For an overview of the costs, please visit our shipping options page.

Not completely satisfied? We find that just as annoying as you do. That’s why we will resolve it as soon as possible. You can return an order. However, your return shipment must meet a number of conditions; Within 14 days of receipt, you must notify us in writing that you wish to return the order via email. After notification, you have a further 14 days to actually return the order. Please include a note with the shipment (inside the box) with the order number and, if applicable, the reason for return. You have not used the item and, if it is a consumable product, the bag or packaging is unopened. The item is not personalised, for example, printed with your own logo or specially ground for you. You still have the original packaging of the product. You have not tried to repair any possible damage yourself. After receiving your return, we will refund the amount to your account within 14 days. If your return shipment meets these conditions, you can send it to our address with sufficient postage. Always ask for proof of postage from the parcel service you use. You can find our address on the contact page. Returning from the Netherlands, Belgium, Germany or France? Then you can request a return label from us at a reduced rate.

We will keep you informed of the status of your order by email. With every status update you will receive an email, including a track & trace code as soon as the warehouse dispatches your order. For smaller orders sent by regular post, tracking may sometimes not be available.

If your order arrives damaged, please send us photos of the damaged product and packaging within 48 hours. Also include your order number in the email. We will contact you to offer a solution, such as replacing the product or providing a refund.

If you wish to amend or cancel something, please contact us directly. This is free of charge as long as the order has not yet been dispatched. Has the package already been shipped? In that case, you can refuse the order upon delivery or return the package after receipt.