Coffee Subscriptions

With a coffee subscription, you automatically receive fresh coffee at intervals of your choice. This means you never run out of coffee and can always rely on a fresh delivery. Subscriptions are often flexible, allowing you to adjust the quantity, frequency, and types of coffee to suit your preferences.

To take out a coffee subscription at Café du Jour, follow these steps: Select your coffee: Go to the product page of your preferred coffee, for example the Café du Jour Organic Aurora Mundo coffee beans. Choose 'Subscribe & Save': Below the price, you’ll see the option 'One-time purchase' and 'Subscribe & Save'. Select 'Subscribe & Save'. Set the delivery interval: After choosing the subscription option, you can select your desired delivery interval, such as weekly, monthly, or another timeframe that suits you. Determine the quantity: Indicate how many packs you would like to receive per delivery. Add to basket and check out: Click on 'Add to Basket' and complete the checkout process to finalise your subscription. Once completed, you will automatically receive your chosen coffee according to the schedule you have set.

The Café du Jour coffee subscriptions are designed to be flexible. You can change the coffee type, quantity and frequency at any time. In addition, you can easily pause or cancel the subscription if needed, without any extra costs or obligations. The frequency, the quantity and pausing your subscription can all be managed in your account under "My subscriptions". Rather not look for it yourself? Our chatbot can also make changes to your subscription directly for you. If you would like a different coffee type, we recommend cancelling your current subscription and taking out a new one. Can't work it out? Please contact our customer service.

Yes, in addition to the convenience of automatic deliveries, a coffee subscription often offers discounts on the regular price. This means that you not only always have fresh coffee, but you also save money compared to individual orders. Furthermore, the subscription can be adjusted flexibly.

At the moment you take out a subscription, that is the price you will pay at the chosen interval. However, the price of coffee is subject to price changes. Therefore, it may be necessary for us to adjust the price of your subscription, either upwards or downwards. Usually, this only involves a few pence. In any case, you will always pay less with a subscription because you receive a standard percentage discount.

Yes, you can choose a subscription on the product page each time with the interval you prefer, and add the products to your shopping cart one by one. Check your shopping cart and complete the subscription.

That’s annoying! It could just be a little mistake. Maybe we can activate it for the relevant product. Otherwise, quickly send us a message.

There is no cooling-off period because it is not necessary. Every subscription can be cancelled at any time. If you wish to withdraw from the purchase after receipt, you can do so within 14 days using the return notification form.

Cancel the subscription yourself in your account under "My subscriptions", or ask our chatbot: it will cancel it directly for you. Your one-off order will still be delivered. Can't work it out? Get in contact with us and we will stop the subscription.

Subscriptions can be paid via a direct debit (SEPA direct debit). We will only debit the amount after we have dispatched that month’s order. This takes place within 14 days of receipt. You pay afterwards in this case. It is also possible to pay by credit card. The amount will then be debited from your credit card at the time of dispatch. For verified business customers without payment arrears and with a VAT number and valid Chamber of Commerce registration, it is possible to pay on account. The invoice must be paid within 14 days of receipt.

Log in to your account through the login page and then click My subscriptions. All your active subscriptions are gathered together there. In that overview you can bring your next delivery forward or postpone it, adjust the frequency, change products and pause or cancel your subscription, all by yourself. Rather not look for it yourself? Our chatbot can also make these changes directly for you. Can't see the "My subscriptions" heading? Then you're probably not logged in, or the subscription runs on a different email address from the one you're logged in with. In that case please get in touch with us and we'll look into it for you.

Yes, that's no problem. Log in to your account and go to My subscriptions. There you can pause your subscription and resume it later. You can also simply postpone the next delivery if you only want to skip a few weeks. Rather not look for it yourself? Our chatbot can also pause or postpone it directly for you. Can't work it out? Please contact our customer service.

You can find the dispatch date of your next delivery in your account under "My subscriptions". Would you like to change the date, for example to today because you have run out of coffee? You can do that yourself in your account, or ask our chatbot: it will make the change directly for you. If you set the date to today, your order is dispatched today or on the next working day. You can also contact customer service. Has your delivery already been dispatched? Then check the exact delivery date on Where is my parcel?. All you need is your order number and email address.