Our customer service is available from Monday to Thursday from 9:00 to 17:00 and on Friday from 9:00 to 16:00, except during the lunch break between 12:00 and 13:00.
I have a complaint, how can I submit it?
Something not quite to your liking with our service, delivery, or your product? Please let us know as soon as possible! You can find our contact details on the contact page. If you are unable to resolve the issue with us, since 2016 it has also been possible to submit your complaint via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.
Can I get advice on choosing coffee?
You can use our coffee selection guide to quickly and easily find the coffee that suits your taste and brewing method. Whether you are looking for a strong espresso, a smooth filter coffee or a new flavour, the selection guide offers tailor-made recommendations. If you still have questions afterwards or would like personal advice, you can of course also contact our customer service.
Where can I give feedback about my experience?
We appreciate your feedback to improve our products and service. You can share your experience and suggestions by sending an email. All feedback is carefully considered to further enhance our service.
