Contact our customer service for questions and advice about coffee.
How can I contact customer service?
Our customer service can be reached via email at [email protected] or through the contact form on our website. We strive to respond to all inquiries and comments within 24 hours.
What are the opening hours of customer service?
Our customer service is available from Monday to Thursday from 9:00 AM to 5:00 PM and on Friday from 9:00 AM to 4:00 PM, with the exception of the lunch break between 12:00 PM and 1:00 PM.
I have a complaint, how can I submit it?
If you have a complaint, please contact us at [email protected] or use the contact form on our website. Please provide as many details as possible, such as your order number and a description of the issue. We take your complaint seriously and strive for a suitable solution.
Can I get advice on choosing coffee?
You can use our coffee selection guide to quickly and easily find the coffee that matches your taste and brewing method. Whether you’re looking for a strong espresso, a smooth filter coffee, or a new flavor, the selection guide offers personalized recommendations. If you have any questions afterward or would like personal advice, you can of course also contact our customer service via email or phone.
Where can I provide feedback about my experience?
We value your feedback to improve our products and service. You can share your experience and suggestions by sending an email to [email protected] or by filling out the contact form on our website. All feedback is carefully considered to further enhance our service.
