Help Center
All About Coffee
What is the difference between arabica and robusta coffee?
Arabica and robusta are two popular types of coffee beans with different flavors and growth conditions.
How do I choose the right grind size for my brewing method?
The grind size of coffee determines the extraction and depends on the brewing method.
What is the difference between light, medium, and dark roasting?
Light, medium, and dark roasting each have a unique impact on the flavor of coffee.
What are the different brewing methods and how do they influence the taste?
Each brewing method uniquely influences the taste and body of coffee.
Are your coffees certified, such as organic or Fair Trade?
Yes, we offer certified coffees, including organic and Fair Trade options.
How do I know which coffee suits me best?
Choose a coffee that matches your taste preferences and brewing method.
Freshly Roasted Coffee
How do I choose the right grind size for my brewing method?
The grind size of coffee determines the extraction and depends on the brewing method.
What is the difference between light, medium, and dark roasting?
Light, medium, and dark roasting each have a unique impact on the flavor of coffee.
How long does coffee stay fresh after roasting?
If you receive a bag with a recent roast date, wait a little longer and ideally consume the coffee within 2 to 3 months for the best result.
What is the best way to store freshly roasted coffee at home?
Store coffee in an airtight, dark container to preserve freshness.
Do you offer coffee specialties, such as single origin or micro-lots?
Yes, we offer a variety of coffee specialties, such as single origin and micro-lots.
Do I really need freshly roasted coffee?
Freshly roasted coffee offers the best taste experience, just like fresh bread or juice.
How long ago was the freshly roasted coffee roasted?
Our coffee is never older than four weeks at the time of delivery.
When are freshly roasted coffee beans at their best?
The best result is achieved if you let the beans rest for at least a week after roasting.
Coffee Subscriptions
What is a coffee subscription?
A coffee subscription ensures that you receive fresh coffee regularly without having to reorder.
How does a coffee subscription work?
A coffee subscription works by automatically sending fresh coffee at your preferred frequency.
Can I adjust my coffee subscription at any time?
Yes, you can pause, adjust, or cancel your coffee subscription at any time you wish.
Are there benefits associated with a coffee subscription?
With a coffee subscription, you enjoy discounts and the assurance of always having fresh coffee.
What is the price of the subscription?
The price at the time of signing is the price you pay per selected interval, with a standard discount.
I want a subscription with several different products, is that possible?
Yes, you can subscribe to a variety of products by adding them individually.
How do I pay for my subscription?
Subscriptions can be paid via automatic debit or credit card, depending on preference.
Where can I find an overview of my subscription(s)?
You can view and manage your subscription(s) via your account page.
Can I temporarily pause my subscription for, for example, a vacation?
Yes, you can temporarily pause your subscription by canceling it and then signing up again later.
On the product page of the item I want as a subscription, that option is not available?
If the option is missing, please contact us so we can check it.
Home Coffee Roasting and Experimenting
What is the difference between light, medium, and dark roasting?
Light, medium, and dark roasting each have a unique impact on the flavor of coffee.
Can I buy unroasted coffee beans from you to roast myself?
Yes, we offer unroasted coffee beans for home coffee roasters.
What do I need to roast coffee at home?
For home roasting coffee, you need coffee beans, a roaster, and storage.
How can I keep track of my coffee experiments to achieve consistent results?
Keep a logbook with roasting settings, times, and flavors to achieve consistency.
How do different roasting techniques influence the flavor?
The roasting technique determines the flavor, strength, and body of the coffee.
Reward Points and Discounts
How does the loyalty points system work?
With every purchase, you earn points that you can redeem for discounts.
How can I redeem my accumulated points?
Accumulated points can be redeemed at checkout for a discount on your order.
Do loyalty points have an expiration date?
Yes, loyalty points have an expiration date of 12 months from the moment of earning.
Can I combine loyalty points with other discounts?
Yes, you can often combine reward points with other discounts for extra benefit.
How much discount can I get with my earned points?
The discount amount varies depending on the number of points you have accumulated.
Tips and Tricks for the Perfect Cup of Coffee
What are the shipping costs?
Orders over €40 within the Netherlands, Belgium, and Germany are shipped for free.
How can I return an order?
Returns can be announced and sent back within 14 days of receipt.
Where is my order now?
You can track the status of your order through your account or track & trace.
What should I do if my order arrives damaged?
Please contact us within 48 hours with photos of the damaged product.
Can I change or cancel my order?
You can modify or cancel your order if it has not yet been shipped.
Coffee and Equipment
How can I pay?
We offer various payment methods, including iDeal, credit card, and PayPal.
How do I receive an invoice with VAT?
The invoice with VAT will be sent in the shipping confirmation via email.
Can I transfer the VAT?
VAT reversal is possible for companies within the EU that are located outside the Netherlands.
Can I change or cancel my order?
You can modify or cancel your order if it has not yet been shipped.
Can I receive an invoice afterwards?
For business customers, deferred payment on invoice is available under certain conditions. Private customers can make use of an external deferred payment provider.
I am having problems at checkout. What can I do?
Check your internet connection, payment details, and try again. Contact us if the issue persists.
Ordering and Delivery
How can I return an order?
Returns can be announced and sent back within 14 days of receipt.
Can I receive a return label for my return shipment?
We can create a return label for €3.95 for the Netherlands, Belgium, or Germany.
How can I exchange a product?
We only offer a money-back policy; you can order a new product after return.
What are the conditions for returning products?
Return conditions include unused state, original packaging, and notification within 14 days.
Payments
Cafedujour.ie is rated with 4.9 / 5 based on Google Customer Reviews