My parcel has been delivered to the wrong address. What can I do?

First check the carrier’s delivery scans on Where is my parcel?. There you can see exactly where the parcel was delivered — it often turns out to be with neighbours or at a collection point.

Is the address really wrong? Contact us; we can start an investigation. 

This only applies when:

• you, as the recipient, provided the correct delivery address during the order,
• the parcel is not at a collection point,
• and the parcel has not been delivered to neighbours.

If the delivery service has nevertheless delivered the parcel to an incorrect address, contact us immediately and state your order number. We will start an investigation with the carrier. 
You can contact us via here.