FAQ Search Results

Of course. Simply order a few 250 g packs of different coffees and let your team taste them. All coffees from our own roastery come in 250 g, 500 g and 1 kg, and on the product page you choose whole beans or freshly ground. Found a favourite? Order it by the kilo afterwards.

Yes. Offices and smaller hospitality businesses simply order through the webshop: by the kilo, with an automatic volume discount from 4 kilos and, if you wish, on account.

A separate quotation with its own price agreements is usually possible from around 400 kilos, in other words a pallet. Whether that works out depends on the type and the brand. If you're looking at volumes like that, send us a message through the contact form with the coffee and quantity you have in mind, and we'll be happy to think it through with you.

You will normally receive your confirmation within a few minutes of checking out. If it doesn't arrive, one of these three things is usually the reason.

• The email is in your spam or junk folder. Have a look there first, and also under "Promotions" or "Updates" if you use Gmail.
• There is a typo in the email address. Send us your order number and the correct address, and we'll put it right and resend the confirmation.
• You ordered as a guest. The order isn't linked to an account in that case, but it does exist. We can find it for you just the same.

Would you like to be sure straight away? Request your invoice through Request an invoice, using your order number and the email address you used for the order. If the invoice comes through, you know for certain that the order is there.

Has money been taken but no confirmation arrived? Then the order has almost certainly been created. Please get in touch with us before you order again, so we can avoid a duplicate order.

We don't use a separate discount code for new customers. What you can get straight away:

• 100 loyalty points as a gift. Create an account and sign up for our newsletter. Do both and you'll receive a one-off 100 points. The order in which you do them doesn't matter. One hundred points is 1 euro off, which you can use on orders from 10 euro upwards.
• Loyalty points on every order. As soon as you have an account, you automatically collect points on everything you order.
• Promotional codes from the newsletter. We share current promotions through the newsletter, and they apply to new customers too.

Would you like to know exactly how collecting points works? Have a look at the question about our loyalty points scheme in this FAQ.

Go to your shopping basket. On the right you'll see a grey box with the order totals.

• Discount code or gift card: the field where you enter your code is at the bottom of that grey box. Enter the code, confirm, and the amount comes off the total straight away.
• Loyalty points: you redeem these at the top of the same box. That option appears once you're logged in, have enough points and your order comes to more than 10 euro.

Can't see the field? Then you've probably already clicked through to the payment page. Go back a step to the shopping basket, where you will find it.

Code not working? Check that you've copied it exactly, with no spaces before or after, and that it hasn't expired. If it still won't work, please get in touch with us and include the code.

If an item is out of stock, we're usually waiting for a new delivery. How long that takes varies from brand to brand and from one type to another.

Let us alert you automatically. You can set a stock alert on the product page. You do need to be logged in to your account, otherwise the option won't appear. As soon as the item is available again, you'll receive an email automatically. So there's no need to keep checking yourself.

Has a product disappeared from the site altogether? Then we've taken it out of our range. Do ask us about a similar coffee, we're always happy to suggest an alternative that comes close in flavour.

Not sure whether something is coming back? Send us the product name through the chat or the contact form and we'll look it up for you.

If you use loyalty points and the order doesn't go through, you won't lose those points. They're briefly held while the system is still processing the order.

• If an order is cancelled or a payment fails, the points you used are usually released back into your balance within 15 to 30 minutes. If you don't see them straight away, wait a moment and refresh your account page.
• Points you would have earned on that order lapse along with the order. If you place it again, you simply earn them again.
• In the case of a return we look at your balance case by case. Send us your order number and we'll put it right.

Is your balance still wrong after half an hour? Please get in touch with us and include your order number, and we'll correct it manually.

We check VAT numbers live through VIES, the European database of VAT numbers. If you get an error message, try this first:

• Enter the number with the country code in front and without spaces, full stops or dashes. So FR89949812127 or BE0123456789, for example.
• Check your number yourself in the European Commission's VIES database. If it isn't listed there as validly registered either, you'll first need your own tax authority to activate it for cross-border trade.
• Try again later. A country's VIES service can be temporarily unavailable. That happens regularly and is usually resolved within a day.

Can't wait? Please get in touch with us and include your company name, address and VAT number. We can then process your order as a business order manually and send you the invoice without VAT.