FAQ Search Results

Yes, Lavazza Espresso Italiano coffee beans are suitable for bean-to-cup machines, provided you adjust the grind setting to suit your machine.

The blend is versatile and can also be used for a moka pot, French press and filter, with an adjusted grind.

Orders are generally dispatched within 1–2 working days. Delivery times vary by country; see our delivery options. Already dispatched? Track your parcel via "Where is my parcel?".

Check whether a message has been left with an alternative address. This may have been provided via the Track & Trace, via the carrier’s app, or in your letterbox.

Email us with your order number. We will start an investigation. This is only possible if the correct delivery address was provided during the order, but the delivery service still delivered the parcel to an incorrect address (so not to neighbours or a collection point).

Yes, at checkout you can choose from various carriers.

If your order has not yet been dispatched, we can amend the address for you. Please contact us as soon as possible.

We ship to various countries within the EU. Unfortunately, we do not ship to the United Kingdom, Switzerland, Denmark, or other continents.

Yes, this is possible both without an account and with a business account.

Yes, that is possible. Set it yourself in your account under "Account Information" > "Email address for invoices". That address only receives a copy of the invoice; the invoice is always sent to your account email address as well.

This is because the VAT is reverse-charged. This only applies to orders outside the Netherlands and within the EU.

The amount will be refunded within 3 working days. If it is still not in your account after 3 working days, you can contact customer service.

This may have various reasons, namely: the excise duty, the VAT rate, or any volume discount.

This can happen if the payment has not been processed correctly by our payment provider. Please contact us and we will resolve it immediately.

Yes, Klarna is available as a payment method, but this may vary from time to time.