FAQ Search Results

Apologies for the inconvenience. Please contact us within 48 hours of delivery, include a photo of the damage and your order number. We will provide a suitable solution.

Sorry for the mistake! Please contact us within 48 hours of delivery with your order number and a photo of the product received. We will find a suitable solution.

Yes, you can use the Postcode Lottery’s Lokaal Verscadeaukaart with us.

You can hover over the little person icon at the top of the page and click on ‘create account’. Enter your details here.

Payment on account requires a Dutch VAT number; Irish businesses pay directly and receive the invoice in the company's name.

Yes, we offer personalised coffee bags with your own photo or logo on the label.

It may happen that the intensity on the packaging is displayed differently from on our website, or from packaging you have previously received. This is because coffee brands use different packaging and intensity scales per country. For example, some packaging uses a scale from 1 to 5, while others show a scale from 1 to 10. The design, language and graphic presentation may also differ by market. Is the coffee different then? No. The coffee itself is the same. The composition and flavour profile of a specific variant remain identical. The only difference is in the marketing, language and presentation of the packaging. Why do customers receive different packaging? We work with European distribution channels. Within the European market, products may be traded freely, which means packaging from different countries may be supplied interchangeably. This is permitted and has no impact on the product. Does this affect taste or quality? No. Packaging differences have no effect on quality, freshness, taste or authenticity. How can I be sure I have received the correct variant? Check whether the product name and item code match your order. The variant name is decisive, even if the intensity scale on the packaging is displayed differently. What can I do if I’m unsure? Please feel free to contact our customer service and, if possible, include your order number and a photo of the product you received. We’ll be happy to take a look with you.

Coffee can vary slightly in flavour per harvest, season and batch. This is normal and is part of the charm of our fresh coffee.

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If you have ordered our fresh coffee, you can assume that this coffee has been roasted within the past 4 weeks. The exact roast date is stated on the packaging.

For a fully automatic coffee machine (such as Jura, De'Longhi, Siemens), we recommend medium to dark roasted beans that are not too oily (greasy).

Yes! Our own Café du Jour coffee beans are freshly roasted in our roastery in Honselersdijk. We roast coffee beans daily in small batches, so that the quality of our coffee remains high.

Dark roast tastes the strongest due to its intense, bitter notes. However, that doesn’t mean it contains more caffeine.

Light roast contains slightly more caffeine per bean because it’s roasted for a shorter time. The difference is small, but it’s there.