FAQ Search Results

They often taste stronger and more intense, but do not necessarily contain more caffeine. Due to the long roast, the flavour is more powerful than with a light or medium roast.

Dark roast coffee beans are very suitable for espresso, moka pot and milk-based drinks such as cappuccino and latte. The robust flavour stands up well alongside milk.

These coffee beans are ideal for lovers of strong, intense coffee without much acidity. They are often chosen for classic espresso flavours.

You can view the next dispatch date in your account under ‘My subscriptions’. Already dispatched? Check the status on "Where is my parcel?".

Cancel the subscription yourself under "My subscriptions", or ask our chatbot: it will cancel it directly for you. Your one-off order will still be delivered.

You have 14 days after receipt to submit your return.

We will refund you within 14 days of receiving your cancellation; we may wait until we have received your return or proof that you have sent it back.

Yes, this is possible. You do need to create an account for this. Then contact customer service.

Apologies for the inconvenience. Please contact us within 48 hours of delivery, include a photo of the damage and your order number. We will provide a suitable solution.

Sorry for the mistake! Please contact us within 48 hours of delivery with your order number and a photo of the product received. We will find a suitable solution.

Payment on account is available on request and subject to approval; otherwise you pay directly and receive the invoice in the company's name.

Yes, we offer personalised coffee bags with your own photo or logo on the label.

It may happen that the intensity on the packaging is displayed differently from on our website, or from packaging you have previously received. This is because coffee brands use different packaging and intensity scales per country. For example, some packaging uses a scale from 1 to 5, while others show a scale from 1 to 10. The design, language and graphic presentation may also differ by market. Is the coffee different then? No. The coffee itself is the same. The composition and flavour profile of a specific variant remain identical. The only difference is in the marketing, language and presentation of the packaging. Why do customers receive different packaging? We work with European distribution channels. Within the European market, products may be traded freely, which means packaging from different countries may be supplied interchangeably. This is permitted and has no impact on the product. Does this affect taste or quality? No. Packaging differences have no effect on quality, freshness, taste or authenticity. How can I be sure I have received the correct variant? Check whether the product name and item code match your order. The variant name is decisive, even if the intensity scale on the packaging is displayed differently. What can I do if I’m unsure? Please feel free to contact our customer service and, if possible, include your order number and a photo of the product you received. We’ll be happy to take a look with you.

Coffee can vary slightly in flavour per harvest, season and batch. This is normal and is part of the charm of our fresh coffee.

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