FAQ Search Results

Yes, Orange Ginger Sencha is registered in our product data as containing caffeine. The base is Sencha, a green tea from the tea plant, and green tea naturally contains caffeine. If you would prefer something without caffeine in the evening with the same ginger note, take a look at our rooibos and herbal blends with ginger.

The filter bag of our Single Serve Drip Bags is made of non-woven material, usually based on polypropylene. So it is not a 100 percent paper filter and it is not completely plastic free either. We would rather say that honestly than leave you with a surprise.

If you are looking purely for a filter made of paper or cardboard, these drip bags do not match that wish. For the brewing itself it makes no difference: you hang the bag over your cup and pour hot water over it.

Yes. Our customer service actually recommends long life whole milk for milk foam, so the milk that is not kept in the chilled section. The fat content of at least 3.5 percent gives a creamy, full flavour in cappuccino and latte macchiato. Froth the milk cold, then the foam holds up better.

This pack contains ground coffee: two tins of 250 grams, illy Classico and illy Intenso, ready to use straight away. If you want whole beans to grind yourself, choose the illy Espresso tasting pack in coffee beans. Mixing up beans and ground coffee is the most common ordering mistake, so do check your basket before you pay.

Sunleaf tea is picked, processed, blended and packed in the south of India. For the herbal and fruit infusions the ingredients may come from elsewhere. The rooibos in this sleeve comes from South Africa, for example, because that is where rooibos grows. We checked this with Sunleaf after customers pointed out the text about India on the box.

Yes. Almond Coconut Oolong contains almonds and sweetened, toasted coconut flakes. If you are allergic to nuts, this tea is not suitable. We advise you to always go by the allergen information on the packaging if in doubt.

This tasting pack contains four bags of Kimbo coffee beans of 1 kilo: Espresso Classico, Caffé Crema Classico, Espresso Crema Intensa and Espresso Bar Extra Cream.

The Espresso Classico is balanced and medium roasted, with hints of toasted bread and dark chocolate. The Caffé Crema Classico is tuned to crema coffee and lungo and has a fuller body. The Espresso Crema Intensa gives an intense crema and the Espresso Bar Extra Cream is the creamiest of the four, nice for cappuccino.

Yes, this tasting pack is intended for semi-automatic machines and bean to cup machines with a grinder. Good to know: darkly roasted beans have a slightly oilier, shinier surface, and in a bean to cup machine that oil can build up over time in the grinder and the brew group. Within this pack that applies mainly to the Espresso Dark Roast.

Our customer service regularly gets this question from customers with a Jura or a comparable machine. Our answer: with regular maintenance of your machine this is not a problem in practice. If you want to avoid it completely, use the darkest bag in a semi-automatic machine and put the lighter blends in your bean to cup machine.

Allow about 28 grams of powder per 180 ml of liquid. For the fullest flavour experience we recommend two thirds hot water and one third warm milk. Stir or froth everything thoroughly, so the powder dissolves completely.

You can also serve the chai latte cold, for example with ice cubes and cold milk. The mix is also suitable for drinks vending machines and coffee bar machines.

No, Gember Cool is recorded as caffeine free in our product data. It is a herbal infusion based on ginger, lemongrass and peppermint, without any leaf from the tea plant. That means you can happily drink this ginger tea in the evening.

These cleaning tablets are intended for the parts that come into contact with coffee: the brewing unit, the lines, the valves and the flaps. They dissolve leftover coffee residue, fats and oils.

They do not replace a descaler and they do not replace a milk cleaner. You remove limescale with a descaler and you clean the milk carrying parts with a milk or cappuccino cleaner. Those are three different products that complement each other.

For the cleaning programme and the dosage, always follow the manual of your machine.

Choose a coarse grind for the Hario Mizudashi, comparable to the grind size for a French press or Chemex. A fine grind passes through the mesh filter and makes the cold brew cloudy and bitter.

As for the bean, our customer service usually recommends a 100% arabica. A smooth, slightly sweet or nutty coffee works nicely, and a dark roasted bean can work too as long as it is not too bitter. If you order the beans from us, on request we grind them straight away to the right grind size for cold brew.

Yes. Black Forest Fruit has black tea as its base and black tea naturally contains caffeine. The forest fruits and leaves in the blend do not add anything to that, but they do not take it out either. If you let the bag steep for a shorter time, slightly less caffeine ends up in your cup.

The illy Arabica tasting pack contains four single origin coffee beans from the illy Arabica Selection: Costa Rica, India, Guatemala and Ethiopia. You get 250 grams of each origin, so 1 kilo of coffee beans in total.

All four are 100% Arabica. That way you can taste at home, side by side, how strongly the origin determines the character of the coffee.

The Discovery Box contains 25 individually wrapped tea bags of 2 grams, 50 grams in total, spread over 15 different tea and herbal varieties from the Tea Leaves Collection. Each bag states which blend it is, with the corresponding number from the collection. That way you know straight away which tea you want to reorder if you like a blend. The Discovery Box itself is number 16 from the collection.