FAQ Search Results

We fill the tins with matcha ourselves, so they are not sealed. There is a sticker on top of the tin and it can sometimes come loose during transport.

We never reuse a tin that has been returned, so the matcha in your starter set has never been in another customer's hands. If anything is still not right, please let us know.

We fill the tins with matcha ourselves, so they are not sealed. There is a sticker on top of the tin and it can sometimes come loose during transport.

We never reuse a tin that has been returned, so the matcha in your starter set has never been in another customer's hands. If anything is still not right, please let us know.

The Hario V60 electric coffee grinder (EVCG-8B-E) has 44 grind settings. That takes you from very fine, close to a Turkish coffee grind, through an espresso grind to a coarse grind.

You can select the grind setting while grinding, which is handy if you use several brewing methods side by side.

Both, in different ways. Vietnam refers to the origin of the cocoa beans. The bar itself is made and packed by Krak Chocolade in the Netherlands.

That is exactly what bean to bar means: the beans come from a specific origin and harvest, and the chocolate maker roasts, refines and moulds the bar himself. This bar is made with the 2021 harvest.

Yes. These are whole coffee beans with a medium roast, and they work well in a bean-to-cup machine. Customers who ask us for advice about a De'Longhi bean-to-cup machine, for example, are regularly pointed towards the Hausbrandt blends.

Medium-roasted beans are less oily than dark-roasted beans, so they run smoothly through the grinder and the brew group. Fill the bean hopper with whole beans and let the machine do the rest.

These are pieces of candied ginger with a layer of dark chocolate around them, in a 250 gram pack. Candying means the ginger is cooked in sugar, which keeps the pieces sweet and juicy and softens the sharpness.

The combination of spicy ginger and dark chocolate makes it a snack with character, really one for ginger lovers.

Simply Hemp is pure hemp tea. The bag contains 100 percent hemp leaf and hemp flower, with no added herbs, flavourings or tea leaves.

If you would rather have a blend, take a look at the other Dutch Harvest teas such as Hemp and Herbs, Hemp Chai or Hemp and Turmeric. In those the hemp is combined with herbs and spices.

Yes. Dallmayr Crema d'Oro mild and fine consists of whole, medium-roasted arabica beans. They are not oily, which keeps the grinder and the ground coffee chute of your bean-to-cup machine clean. Dark-roasted, oily beans tend to cause more problems there.

The coffee is intended for caffè crema, café crème or Schümli, exactly the cups a bean-to-cup machine makes. It is also suitable for espresso, filter coffee and cappuccino.

No. The SUN Blue Mountain grows in Papua New Guinea and not in Jamaica. The Blue Mountain coffee plant does originally come from Jamaica: in the nineteen twenties, seeds were taken to Papua New Guinea, where the conditions turned out to be ideal.

So here you are buying coffee of Blue Mountain origin from the highlands of Papua New Guinea. That is a different coffee from the Jamaican Blue Mountain, which may be listed separately in our range.

This Krak Chocolade Tanzania Kokoa Kamili bar weighs 80 grams. The bar is about 14 cm long and 1.5 cm thick, so it fits through the letterbox.

This is a milk chocolate, made with cacao from the Sierra Nevada in Colombia. Milk chocolate tastes softer and creamier than a dark bar, but because Krak selects and roasts the beans itself you can still taste the origin.

Because it is milk chocolate, the bar contains milk. So it is not suitable for a vegan diet. If you have an allergy, always check the ingredients list on the packaging.

No. The hemp in this Hemp Chai is industrial hemp and it contains no THC, the substance with a psychoactive effect. So this tea cannot get you stoned or high.

The tea does contain CBD (cannabidiol). CBD works differently from THC and has no psychoactive effect.

We get this question regularly. In almost every case it is not the pod itself, but the machine or the setting. If you use a single pod, place it in the 1-cup pod holder. In the 2-cup holder too much water runs through a single pod.

Also choose the smallest cup size on your Senseo. The more water that passes through the same pod, the weaker the coffee becomes. Lay the pod flat and in the middle of the holder and press the ground coffee down lightly, so the water does not run past the edge.

If the coffee stays weak, descale your machine. A machine with limescale lets the water run through too quickly, leaving the coffee too little time to release its flavour.

This air freshener combines coffee with vanilla, with the vanilla clearly present. Customers therefore often describe the scent as sweet, roughly like coffee with vanilla sugar and milk. So do not expect a pure black coffee smell. If you like sweet scents, this is a good choice.

The cocoa for this bar comes from Mexico. Most Mexican cocoa is grown in the provinces of Chiapas and Tabasco, which together account for 99 percent of all Mexican cocoa cultivation.

The chocolate itself is made and packed in the Netherlands by Krak Chocolade. The country name in the product name therefore refers to the origin of the cocoa beans, not to the country where the bar is produced.