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FAQ Search Results

How often should I replace the DVA water filter for optimal results?
For optimal performance, we recommend replacing the water filter after 300 cups of coffee or at least every 2 months. In the case of very hard water or intensive use, more frequent replacement may be necessary to minimise limescale build-up and maintain a good coffee flavour.
How would you best describe the flavour of L' essence white tea?
We describe L' essence white tea as lightly sweet, soft and fresh with a neutral, pure character. Customers experience this tea as gentle with a pleasant, light tingling sensation in the mouth and a fresh finish.
For which time of day is this green tea most suitable?
Inspiración is blended as a tea for quiet moments while you work. Thanks to the warming spice notes and the mild flavour, it suits the morning or a work break well. It is a tea to enjoy: we make no claims about any effect on the body.
How can I best prepare this loose tea for optimal results?
We recommend using 2 grams of L' essence white tea per 200 ml of water and allowing the water to cool to approximately 80°C before pouring it over the tea. Let the tea steep for about 2 to 3 minutes for a delicate, fresh flavour.
How do I best prepare the Black Dragon Tea (Oolong tea) for optimal flavour?
For the best result, we recommend preparing this Oolong tea with water at approximately 80–90°C. Use one teaspoon of loose tea per cup, let the tea steep for 2 to 3 minutes, and adjust the steeping time to your own taste. This way, the nutty character and the pleasant sweet aroma are brought out to their best advantage.
How does this Assam Pure black tea taste compared to other Assam teas?
This Assam Pure is milder in flavour than the classic strong Assam teas, but still offers a full and rich tea experience. It is certainly not a weak tea, but rather a beautifully balanced variant for lovers of slightly milder black tea.
Does this Oolong tea contain tea leaf buds with white hairs ('tip')?
Yes, this Oolong tea contains some 'tip' here and there, that is, tea leaf buds with white hairs. This contributes to the quality and character of the tea.
Is this white tea suitable for people who are sensitive to caffeine or bitterness?
White tea naturally contains less caffeine than, for example, green or black tea. However, certain people may be sensitive to specific compounds in white tea. A few individuals have found our Bai Mudan tea to be somewhat bitter or slightly headache-inducing, but the majority of customers find it mild. If desired, try using fewer tea leaves or a shorter steeping time to soften the flavour and strength.
What is the best way to brew this Assam Pure loose tea?
For the best results, we recommend using 2 grams of tea per cup and allowing the tea to steep for 3 to 5 minutes in water just below boiling point (approximately 95°C). This way, the gentle, mild flavours are brought out to their best advantage.
How can you best brew this loose Bai Mudan white tea?
We recommend brewing this white tea with non-boiling water, around 80°C. Use approximately 2 grams of tea per cup, and let the leaves steep for 2-3 minutes for a delicate flavour, or longer if you prefer a slightly more intense tea. As these are large, hand-processed leaves, the flavours are best expressed with a gentle, mild preparation.
How does this Green Gunpowder tea differ in taste and aroma from other green teas?
Our Green Gunpowder has a full, aromatic flavour that is robust without being harsh. The hand-rolled tea leaves, which unfurl when brewed, give a distinctive taste that is slightly strong yet gentle, making it very pleasant to drink throughout the day.
Can I brew this Green Gunpowder tea multiple times?
Yes, Gunpowder tea is known for its robust tea leaves that unfold beautifully when brewed. This makes this loose tea ideal for multiple infusions, with the flavour remaining pleasant and full each time.
How many cups of tea can I make with 100 grams of this loose Jasmine green tea?
With 100 grams of loose tea, you can make an average of 40 to 50 cups, depending on your preferred strength and how much tea you use per cup (approximately 2 grams per cup).
What flavour profile does the English Afternoon black tea have and for which time of day is it ideal?
Our English Afternoon black tea is a blend of teas from Africa, Assam, Darjeeling and Yunnan with a rich and full flavour. This tea is blended in the traditional English style, making it especially delicious during an afternoon tea, but thanks to its accessible character it can be enjoyed throughout the day. It is also ideal for serving to guests, as it appeals to a wide audience.
Is this Assam Pure black tea suitable for making iced tea?
Yes, this Pure Assam is suitable for making iced tea. Thanks to its mild yet full flavour, you get a refreshing iced tea without it becoming too bitter.

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