FAQ Search Results

At the usual 6 to 7 grams per 125 ml cup, 500 grams gives you roughly 70 to 80 cups, or around ten full jugs.

Ground coffee loses its aroma through air, light, moisture and heat. Seal the bag properly after use or tip the coffee into an airtight tin and keep it in a dark cupboard. The fridge is not a good spot: there coffee takes on moisture and smells. Once opened, it tastes best within two to four weeks.

Gala Mild Aroma is made from carefully selected beans that are freshly roasted and vacuum packed. The flavour profile is mild and rounded: plenty of aroma, little sharpness and no bitter finish.

That makes it a safe choice for households or offices where several people drink from the same jug and not everyone enjoys a strong, dark-roasted coffee. If you would prefer more body, take a look at a classic or dark-roasted blend.

Unopened, the pods keep until the date on the packaging. As soon as the bag is open, oxygen reaches the ground coffee and the aroma starts to fade, so seal the bag well with a clip or keep the pods in an airtight pod storage tin.

Store them somewhere cool, dry and dark in the cupboard, not above the hob or next to strong-smelling foods. The fridge is not a good place: coffee takes on moisture and smells there. Once opened, a bag is at its best if you finish it within about four weeks.

There are 56 pods in a bag. For an ordinary cup of coffee you use one pod in the 1-cup holder. If you want two cups at once, or one large mug, use two pods in the 2-cup holder.

Making two cups at a time, a bag will therefore last you 28 rounds. If you drink a couple of cups a day at home, that works out at roughly two to four weeks.

In almost every case the pod is not the problem: it is the machine or the setting. If you are using one pod, place it in the 1-cup pod holder. In the 2-cup holder, too much water passes through a single pod.

Also select the smallest cup size. The more water that goes through the same pod, the thinner the coffee becomes. Lay the pod flat in the centre of the holder and press the coffee down lightly, so the water cannot run around the edge.

If the coffee still tastes weak, descale your machine. A machine full of limescale lets the water run through too quickly, so the coffee has too little time to release its flavour.

The scale has a built-in rechargeable battery that you charge with a USB-C cable, just like your phone. So there is no need to buy and replace loose batteries.

A handy detail if you make your coffee early in the morning: all the beeps can be switched off with the mute function, so you can go through your coffee ritual in silence.

Store the beans cool, dark and well sealed, for example in a kitchen cupboard. Do not put coffee in the fridge, because it absorbs moisture and odours there.

Only open one pack at a time and leave the other three closed until you need them. That way the aroma of each origin stays intact for as long as possible. You will find the best before date on the packaging.

Store this rooibos tea dry, dark and well sealed, for example in the original bag with the seal closed or in a tea tin. Do not place it next to coffee or spices, because loose leaf tea easily takes on foreign odours. That way the ginger and citrus notes in this blend stay clear for as long as possible.

Store the bag cool, dark and well sealed, for example in a kitchen cupboard and not in the fridge. Unopened, roasted coffee stays good for about a year, but in terms of flavour it is at its best within a few months. Once you have opened the 1 kilo bag, close it properly after every use, because oxygen costs more aroma than time. Fill your bean hopper with a few days' worth rather than the whole kilo at once.

We roast this coffee in small batches and top up weekly, so the roast date is always recent. You will find that date on the label of the bag and when it is shipped the coffee is never older than four weeks. The bag is resealable and has a valve: gases can escape, air cannot get in, so the bag does not feel vacuum packed. Store the coffee cool, dark and well sealed and not in the fridge. Freshly roasted beans need five to seven days of degassing before they are at their best.

Yes. This filter removes things like chlorine, lead and copper from tap water, but it does not keep your machine free of limescale.

We recommend descaling your appliance at least twice a year. Always take the water filter out of the tank before you start descaling.

No, this is a fixed tasting pack with three 340 gram tins: Vanille, Rich Spice and East Indian Spice. The composition is fixed and cannot be changed.

If you already know which flavour is your favourite, you can also order that variant separately in a 340 gram tin. The trio is mainly meant to let you discover all three profiles at once.

Yes, the Mizudashi is suitable for coffee and for tea. Fill the mesh filter with loose leaf tea, slide it into the pot, add cold water and put it in the fridge.

For cold brew tea, allow 4 to 8 hours of steeping time, depending on the type and how strong you want it. Green tea, oolong and fruit tea each give a different result. Because you use cold water, the tea does not turn bitter.

A pack contains 25 tea bags of 2 grams, 50 grams of tea in total. Each bag is individually wrapped, so the aroma is preserved until you open the bag.

Green Lemon is number 10 from the Tea Leaves Collection by Tea Cultures.

Store the tea dry, dark and well sealed, for example in its original packaging or in a tea tin. That way the almond and rose notes are preserved for the longest time.

Loose tea easily takes on odours, so do not put it next to strong smelling products. The fridge is not a good place to keep it.