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FAQ Search Results

When do you use a Scanpart cleaning tablet in your coffee machine?

Most bean to cup machines give a message themselves when the cleaning programme is due. Use the tablet at that moment and follow the steps in the manual of your machine.

The manual is always leading for the number of tablets per cleaning and for the interval. One pack contains 40 tablets.

How many tea bags are in a pack of Red Rooibos Chai?

One pack contains 25 tea bags of 2 grams, 50 grams of tea in total. Each bag is individually wrapped, so the spice aromas are preserved until you open the bag.

Red Rooibos Chai is number 6 from the Tea Leaves Collection by Tea Cultures.

Do I get whole beans or ground coffee with the Lazarro Bonen Duo?

The Lazarro Bonen Duo consists of two 1 kilo bags of whole coffee beans: Espresso Dark Roast and Barista Caffè Crema. Beans versus ground is the most common mistake when ordering, so it is worth checking whether your machine can grind whole beans.

The composition of this duo is fixed and cannot be changed. If you only want one of the two, both types are also available separately per kilo.

How should I store the Auro Saloy 100% cacao chocolate?

Store this bar cool and dry, preferably around 15 to 18 degrees and out of direct sunlight.

Do not put dark chocolate in the fridge. The cold and the moisture make the chocolate bloom and you get a greyish white haze on the bar. The flavour does stay good, but the texture becomes grainier.

Can I choose myself which types of tea are in the Discovery Box?

No, the Discovery Box is a fixed tasting box with 15 blends from the Tea Leaves Collection. It is precisely that fixed composition that makes it suitable for tasting the full breadth of the collection in one go, from robust black tea to fresh herbal blends. If you like a blend, you then order it separately; the number on the bag helps you find it again.

Do I need a tea strainer for Rooibos Lemon Cheesecake?

Yes, this is loose leaf tea without bags, so you need a tea strainer, tea filter or filter bag. Preferably choose a roomy strainer or a filter in which the tea has space, because the rooibos and the lemongrass need to be able to expand in the water. You will find loose tea filters and tea strainers among our tea accessories.

How is the decaf in the Single Serve Drip Bags Trio decaffeinated?

The 100% arabica Decaf in this trio is decaffeinated with a chemical free, water based CO2 process. The beans come from South America and East Africa and are medium roasted in small batches in our own roastery.

As with every decaf, a small residual fraction of caffeine remains. For roasted decaffeinated coffee a legal maximum of 0.1 percent applies in the EU. In terms of flavour you will recognise chocolate, nuts and dried fruit.

Can you also drink Kasteelhof black tea cold as iced tea?

That works very well. Brew the tea twice as strong as you are used to, let it cool down and pour it over ice cubes. The fruity and floral character comes into its own when cold. If you would like a softer version, brew it cold: around 10 grams of tea per litre of cold water, 4 to 12 hours in the fridge and then strain it. A slice of lemon or some mint finishes it off.

How do you best store extra virgin olive oil?

Store the bottle dry, dark and not too warm, with the cap tightly closed. Light, heat and oxygen are the biggest enemies of fresh olive oil. Do not put the bottle in the fridge or next to the hob, and use the oil within a few months of opening for the fullest flavour.

How do you store four kilos of coffee beans from the Italiaanse Espresso Selectie?

Simply leave the bags you are not using yet sealed and store them cool, dark and well closed. Unopened, coffee beans stay good for about a year, although they taste best within a few months.

Close the bag you are using properly after every use, or transfer the beans to an airtight storage tin. Do not keep coffee in the fridge: moisture and other smells will spoil the flavour.

Is Pacific Dreams by Tea Cultures organic and Fairtrade?

Yes, Pacific Dreams is certified organic and Fairtrade. The tea leaves come from organic cultivation and the growers receive a fair price for their harvest.

How do you store an opened 1 kilo bag of Lazarro Crema Schümli?

Close the bag properly after every use and store it dry, dark and at room temperature. Do not put coffee beans in the fridge, because they absorb moisture and odours there.

We advise finishing an opened 1 kilo bag within four to six weeks. If you want a kilo to last longer, fill a smaller airtight tin and leave the rest sealed.

How do you best store Cinnamon and Almond loose leaf tea?

Store the tea dry, dark and well sealed, for example in the original packaging or in a tea tin. That way the spicy notes are preserved the longest.

Loose leaf tea easily absorbs odours, so do not put it next to strong smelling products. The fridge is not a good place to store it.

How many tea bags are in a pack of Finest Jasmine?

One pack contains 25 individually wrapped tea bags of 2 grams, 50 grams net in total. With 1 bag per cup, that gives you 25 cups of tea. Wrapping each bag separately keeps the jasmine aroma in until the moment you brew the tea.

Can I mix the ground illy Decaffeinato with the regular illy coffee?

Mixing works fine, as long as you choose coffees with the same roast level. With ground coffee you do not have to change any grind setting, but a dark and a light roast together do give you bitterness and acidity in the same cup. So combine the Decaffeinato with the roast that is closest to it, with Classico being lighter and Intenso darker. Start with half and half and then adjust the ratio to taste.

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