Help Center

Arabica and robusta are two popular types of coffee beans with different flavours and growing conditions.

The grind size of coffee determines the extraction and depends on the brewing method.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

Each brewing method uniquely influences the flavour and body of coffee.

Yes, we offer certified coffees, including organic and Fair Trade options.

Choose a coffee that matches your taste preferences and brewing method.

After roasting, coffee beans release a small amount of carbon dioxide (CO₂). This process, known as 'degassing', is a natural by-product of roasting. The released CO₂ can sometimes cause the bag to puff up. This process is completely natural and a sign of quality. Simply open the bag as usual and enjoy the delicious taste of our freshly roasted coffee beans!

The grind size of coffee determines the extraction and depends on the brewing method.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

If you receive a bag with a recent roast date, it is best to wait a little longer and ideally consume the coffee within 2 to 3 months for the best results.

Store coffee in an airtight, dark container to maintain freshness.

Yes, we offer various coffee specialities, such as single origin and micro-lots.

Freshly roasted coffee offers the best taste experience, just like fresh bread or juice.

Our coffee is never older than four weeks at the time of delivery.

You achieve the best result if you let the beans rest for at least a week after roasting.

After roasting, coffee beans release a small amount of carbon dioxide (CO₂). This process, known as 'degassing', is a natural by-product of roasting. The released CO₂ can sometimes cause the bag to puff up. This process is completely natural and a sign of quality. Simply open the bag as usual and enjoy the delicious taste of our freshly roasted coffee beans!

A coffee subscription ensures that you regularly receive fresh coffee without having to reorder.

A coffee subscription works by automatically sending fresh coffee at your preferred frequency.

Yes, you can pause, adjust or cancel your coffee subscription at any time.

With a coffee subscription, you enjoy discounts and the assurance of always having fresh coffee.

The price at sign-up is the price you pay per chosen interval, with a standard discount.

Yes, you can take out a subscription with different products by adding them individually.

Subscriptions can be paid by direct debit or credit card, depending on preference.

You can view and manage your subscription(s) via your account page.

Yes, you can temporarily pause your subscription by cancelling it and starting it again later.

If the option is missing, please contact us so we can check it.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

Yes, we offer unroasted coffee beans for home coffee roasters.

For roasting coffee at home, you need coffee beans, a roaster, and storage.

Keep a logbook with roast settings, times and flavours to achieve consistency.

The roasting technique determines the flavour, strength and body of the coffee.

With every purchase you earn points that you can redeem for a discount.

Saved points can be redeemed at checkout for a discount on your order.

Yes, reward points have an expiration date of 12 months from the moment they are earned.

Yes, you can often combine reward points with other discounts for extra benefit.

The discount amount varies depending on the number of points you have collected.

Orders over €40 within the Netherlands, Belgium and Germany are shipped free of charge.

Returns can be announced and sent back within 14 days of receipt.

You can track the status of your order via your account or track & trace.

Contact us within 48 hours with photos of the damaged product.

You can change or cancel your order if it has not yet been shipped.

We offer various payment methods, including iDeal, credit card and PayPal.

The invoice including VAT will be sent in the shipping confirmation by email.

VAT reverse charge is possible for companies within the EU that are established outside the Netherlands.

You can change or cancel your order if it has not yet been shipped.

Business customers with a valid VAT number in the Netherlands and no outstanding payments can pay on invoice after delivery. Invoices are sent as soon as the order has been dispatched. Please ensure that all company details are correct to be able to use this option. Private customers can use Klarna for payment after delivery.

Please check your internet connection, payment details and try again. Contact us if the problem persists.

Returns can be announced and sent back within 14 days of receipt.

We only offer a money-back policy; you can order a new product after returning the old one.

Return conditions include unused condition, original packaging, and notification within 14 days.

The easiest and quickest way is to send us an email. On working days we usually reply within 24 hours. You can find our contact details here.

Our customer service is available from Monday to Friday, from 9:00 am to 5:00 pm.

Something not quite to your liking with our service, delivery, or your product? Please let us know as soon as possible! You can find our contact details on the contact page. If you are unable to resolve the issue with us, since 2016 it has also been possible to submit your complaint via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.

Yes, our customer service is happy to help you choose coffee that suits your taste.

We are happy to receive feedback via email