How long ago was the freshly roasted coffee roasted?
Our coffee is usually no older than four weeks at the time of delivery.
When are freshly roasted coffee beans at their best?
You achieve the best result if you let the beans rest for at least a week after roasting.
What is a coffee subscription?
A coffee subscription ensures that you regularly receive fresh coffee without having to reorder.
How does a coffee subscription work?
A coffee subscription works by automatically sending fresh coffee at your preferred frequency.
Can I adjust my coffee subscription at any time?
Frequency, quantity and pausing can be managed at any time in your account, or let our chatbot make the change for you. Cancelling is always free of charge. For a different coffee type, cancel your current subscription and take out a new one.
Are there any benefits to a coffee subscription?
With a coffee subscription, you enjoy discounts and the assurance of always having fresh coffee.
What is the price of the subscription?
The price at sign-up is the price you pay per chosen interval, with a standard discount.
I want a subscription with several different products, is that possible?
Yes, you can take out a subscription with different products by adding them individually.
How do I pay for my subscription?
Subscriptions can be paid by credit card.
Where can I find an overview of my subscription(s)?
Log in to your account and click "My subscriptions". You manage everything yourself from there, or let our chatbot make the change for you.
Can I temporarily pause my subscription, for example during a holiday?
Yes, you can pause your subscription yourself in your account under "My subscriptions", or let our chatbot do it for you. Resume it later whenever you like.
On the product page of the product I want as a subscription, that option is not available?
If the option is missing, please contact us so we can check it.
What is the cooling-off period?
No cooling-off period is required because every subscription can be cancelled at any time.
Can I buy unroasted coffee beans from you to roast myself?
Yes, we offer unroasted coffee beans for home coffee roasters.
What do I need to roast coffee at home?
For roasting coffee at home, you need coffee beans, a roaster, and storage.
