FAQ Search Results

We only offer a money-back policy; you can order a new product after returning the old one.

Return conditions include unused condition, original packaging, and notification within 14 days.

Always request a proof of shipment when returning items and keep it until you have received your refund.

Click on "Register" and follow the steps to create an account.

Click on "Forgot password?" when logging in to set a new password.

Log in to your account and go to "Account settings" to edit information.

Yes, you can view your order history through your account.

With an account you can check out faster, track orders and view your order history.

The easiest and quickest way is to send us an email. On working days we usually reply within 24 hours. You can find our contact details here.

Our customer service is available from Monday to Friday, from 9:00 am to 5:00 pm.

Something not quite to your liking with our service, delivery, or your product? Please let us know as soon as possible! You can find our contact details on the contact page. If you are unable to resolve the issue with us, since 2016 it has also been possible to submit your complaint via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.

Yes, our customer service is happy to help you choose coffee that suits your taste.

We are happy to receive feedback via email

Café du Jour was founded in 2015 by brothers Jesse and Lennart with a passion for coffee.

Café du Jour aims to offer customers a 'wow' experience with quality coffee and fair prices.