How can I keep track of my coffee experiments to achieve consistent results?
Keep a logbook with roast settings, times and flavours to achieve consistency.
How do different roasting techniques influence the flavour?
The roasting technique determines the flavour, strength and body of the coffee.
How does the loyalty points system work?
With every purchase you earn points that you can redeem for a discount.
How can I redeem my saved points?
Saved points can be redeemed at checkout for a discount on your order.
Do loyalty points have an expiry date?
Yes, reward points have an expiration date of 12 months from the moment they are earned.
Can I combine loyalty points with other discounts?
Yes, you can often combine reward points with other discounts for extra benefit.
How much discount can I get with my saved points?
The discount amount varies depending on the number of points you have collected.
How can I return an order?
Register your return within 14 days of receipt on our cancellation page. In the Netherlands, Belgium, Germany and France you can pay for a return label there at a reduced rate; from other countries you arrange the postage yourself.
Where is my order now?
Check the status of your parcel straight away on our track & trace page: all you need is your order number and email address.
What should I do if my order arrives damaged?
Contact us within 48 hours with photos of the damaged product.
How do I receive an invoice with VAT?
The invoice including VAT will be sent in the shipping confirmation by email.
Can I reverse charge the VAT?
VAT reverse charge is possible for companies within the EU that are established outside the Netherlands.
Can I change or cancel my order?
You can change or cancel your order as long as it hasn't been dispatched. Adding something to an order you've already placed is possible up to 36 hours before dispatch, through customer service.
Can I receive an invoice afterwards?
Business customers with a valid VAT number in the Netherlands and no outstanding payments can pay on invoice after delivery. Invoices are sent as soon as the order has been dispatched. Please ensure that all company details are correct to be able to use this option.
Private customers can use Klarna for payment after delivery.
Looking for the invoice of an order you have already placed? Request it directly via Request your invoice. Enter your order number and the email address used for the order; you will usually receive the invoice as a PDF by email within a few minutes.
How can I exchange a product?
We only offer a money-back policy; you can order a new product after returning the old one.
