FAQ Search Results

Keep a logbook with roast settings, times and flavours to achieve consistency.

The roasting technique determines the flavour, strength and body of the coffee.

With every purchase you earn points that you can redeem for a discount.

Saved points can be redeemed at checkout for a discount on your order.

Yes, reward points have an expiration date of 12 months from the moment they are earned.

Yes, you can often combine reward points with other discounts for extra benefit.

The discount amount varies depending on the number of points you have collected.

Returns can be announced and sent back within 14 days of receipt.

Check the status of your parcel straight away on our track & trace page: all you need is your order number and email address.

Contact us within 48 hours with photos of the damaged product.

We offer various payment methods, including iDeal, credit card and PayPal.

The invoice including VAT will be sent in the shipping confirmation by email.

VAT reverse charge is possible for companies within the EU that are established outside the Netherlands.

You can change or cancel your order if it has not yet been shipped.

Business customers with a valid VAT number in the Netherlands and no outstanding payments can pay on invoice after delivery. Invoices are sent as soon as the order has been dispatched. Please ensure that all company details are correct to be able to use this option.

Private customers can use Klarna for payment after delivery.

Looking for the invoice of an order you have already placed? Request it directly via Request your invoice. Enter your order number and the email address used for the order; you will usually receive the invoice as a PDF by email within a few minutes.