Help Center

Arabica and robusta are two popular types of coffee beans with different flavours and growing conditions.

The grind size of coffee determines the extraction and depends on the brewing method.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

Each brewing method uniquely influences the flavour and body of coffee.

Yes, we offer certified coffees, including organic and Fair Trade options.

Choose a coffee that matches your taste preferences and brewing method.

After roasting, coffee beans release a small amount of carbon dioxide (CO₂). This process, known as 'degassing', is a natural by-product of roasting. The released CO₂ can sometimes cause the bag to puff up. This process is completely natural and a sign of quality. Simply open the bag as usual and enjoy the delicious taste of our freshly roasted coffee beans!

It may happen that the intensity on the packaging is displayed differently from on our website, or from packaging you have previously received. This is because coffee brands use different packaging and intensity scales per country. For example, some packaging uses a scale from 1 to 5, while others show a scale from 1 to 10. The design, language and graphic presentation may also differ by market. Is the coffee different then? No. The coffee itself is the same. The composition and flavour profile of a specific variant remain identical. The only difference is in the marketing, language and presentation of the packaging. Why do customers receive different packaging? We work with European distribution channels. Within the European market, products may be traded freely, which means packaging from different countries may be supplied interchangeably. This is permitted and has no impact on the product. Does this affect taste or quality? No. Packaging differences have no effect on quality, freshness, taste or authenticity. How can I be sure I have received the correct variant? Check whether the product name and item code match your order. The variant name is decisive, even if the intensity scale on the packaging is displayed differently. What can I do if I’m unsure? Please feel free to contact our customer service and, if possible, include your order number and a photo of the product you received. We’ll be happy to take a look with you.

For a fully automatic coffee machine (such as Jura, De'Longhi, Siemens), we recommend medium to dark roasted beans that are not too oily (greasy).

The grind size of coffee determines the extraction and depends on the brewing method.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

If you receive a bag with a recent roast date, it is best to wait a little longer and ideally consume the coffee within 2 to 3 months for the best results.

Store coffee in an airtight, dark container to maintain freshness.

Yes, we offer various coffee specialities, such as single origin and micro-lots.

Freshly roasted coffee offers the best taste experience, just like fresh bread or juice.

Our coffee is never older than four weeks at the time of delivery.

You achieve the best result if you let the beans rest for at least a week after roasting.

After roasting, coffee beans release a small amount of carbon dioxide (CO₂). This process, known as 'degassing', is a natural by-product of roasting. The released CO₂ can sometimes cause the bag to puff up. This process is completely natural and a sign of quality. Simply open the bag as usual and enjoy the delicious taste of our freshly roasted coffee beans!

Yes, we offer personalised coffee bags with your own photo or logo on the label.

A coffee subscription ensures that you regularly receive fresh coffee without having to reorder.

A coffee subscription works by automatically sending fresh coffee at your preferred frequency.

Yes, you can pause, adjust or cancel your coffee subscription at any time.

With a coffee subscription, you enjoy discounts and the assurance of always having fresh coffee.

The price at sign-up is the price you pay per chosen interval, with a standard discount.

Yes, you can take out a subscription with different products by adding them individually.

Subscriptions can be paid by direct debit or credit card, depending on preference.

You can view and manage your subscription(s) via your account page.

Yes, you can temporarily pause your subscription by cancelling it and starting it again later.

If the option is missing, please contact us so we can check it.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

Yes, we offer unroasted coffee beans for home coffee roasters.

For roasting coffee at home, you need coffee beans, a roaster, and storage.

Keep a logbook with roast settings, times and flavours to achieve consistency.

The roasting technique determines the flavour, strength and body of the coffee.

With every purchase you earn points that you can redeem for a discount.

Saved points can be redeemed at checkout for a discount on your order.

Yes, reward points have an expiration date of 12 months from the moment they are earned.

Yes, you can often combine reward points with other discounts for extra benefit.

The discount amount varies depending on the number of points you have collected.

Yes, this is possible. You do need to create an account for this. Then contact customer service.

Yes, you can use the Postcode Lottery’s Lokaal Verscadeaukaart with us.

Returns can be announced and sent back within 14 days of receipt.

You can track the status of your order via your account or track & trace.

Contact us within 48 hours with photos of the damaged product.

You can change or cancel your order if it has not yet been shipped.

Apologies for the inconvenience. Please contact us within 48 hours of delivery, include a photo of the damage and your order number. We will provide a suitable solution.

Create a business account (Chamber of Commerce number and VAT number). The invoice must be paid within 14 days of receipt.

We offer various payment methods, including iDeal, credit card and PayPal.

The invoice including VAT will be sent in the shipping confirmation by email.

VAT reverse charge is possible for companies within the EU that are established outside the Netherlands.

You can change or cancel your order if it has not yet been shipped.

Business customers with a valid VAT number in the Netherlands and no outstanding payments can pay on invoice after delivery. Invoices are sent as soon as the order has been dispatched. Please ensure that all company details are correct to be able to use this option. Private customers can use Klarna for payment after delivery.

Please check your internet connection, payment details and try again. Contact us if the problem persists.

The amount will be refunded within 3 working days. If it is still not in your account after 3 working days, you can contact customer service.

This may have various reasons, namely: the excise duty, the VAT rate, or any volume discount.

This can happen if the payment has not been processed correctly by our payment provider. Please contact us and we will resolve it immediately.

Yes, Klarna is available as a payment method, but this may vary from time to time.

Returns can be announced and sent back within 14 days of receipt.

We only offer a money-back policy; you can order a new product after returning the old one.

Return conditions include unused condition, original packaging, and notification within 14 days.

You can return unopened products within 14 days of receipt.

After receiving your return parcel, we will process the refund within 14 days.

Sorry for the mistake! Please contact us within 48 hours of delivery with your order number and a photo of the product received. We will find a suitable solution.

The easiest and quickest way is to send us an email. On working days we usually reply within 24 hours. You can find our contact details here.

Our customer service is available from Monday to Friday, from 9:00 am to 5:00 pm.

Something not quite to your liking with our service, delivery, or your product? Please let us know as soon as possible! You can find our contact details on the contact page. If you are unable to resolve the issue with us, since 2016 it has also been possible to submit your complaint via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.

Yes, our customer service is happy to help you choose coffee that suits your taste.

We are happy to receive feedback via email